Also to be cost effective you cannot offer premium spaces; bottom load availability with the junior members first and throw in the odd block with senior members – keep in mind your members do not know who they are booking.
We suggest you put one or two members of the team in charge of overseeing all the bookings. They need to know which spaces need to be filled first, who should be filled first and able to look at patterns to see when is most economical. A receptionist can be added to the system to do this.
You must enforce charges. If a member cancels within 48 hours of the appointment they will be charged automatically, but if they do not show you have to tell the system, and we have given you the ability to cancel an appointment with out a charge in extraordinary circumstances, but use it sparingly – again this keeps the club running at a profit and not a loss.